• Can I cancel my order after I've made a purchase on the website? - Yes you can.

We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

  • How do I return or exchange an item? - Our Guarantee.

Our return policy lasts 30 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.

We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at infos.artkoshop@gmail.com and we will respond within 24 hours to assist with the process. 

  • How to order ?
To place an order go to the product page and just click on the "BUY NOW" button, you will then be redirected to the shopping cart page to confirm your order click "Checkout Now" then you will be directed to fulfill your delivery information and proceed to payment.
  • Are we shipping worldwide ?
Yes, we can deliver to every countries, you can receive our product Worldwide and in few case of no possible delivery, our support we'll quickly contact you and your purchase will be automatically refund.
  • What are the accepted payment methods ?
You can proceed to payment by banks cards such as Visa-Mastercard-Amex and by Paypal payment.
  • What are the standard shipping fee cost ? 
The shipping fee cost is at 5$ for every countries.
  • How long does shipping take ? 

The average shipping time is 2-3 weeks depending on your countries and we guarantee our shipping, which means that we promise that the item you have ordered will arrive, in a timely manner, at your doorstep. If for any reason your product does not arrive, please contact our staff and we will investigate the matter for you, and then we will re-send the item at no cost to you.

  • How can i track my package ?

Please allow 2-3 business days from the time you received you’re tracking number to the time you can track it online. We suggest to use track17.net to follow the delivery.

  • What if my item is delivered in broken condition ? 

In case of damaged item on delivery, you can contact our customer service at infos.artkoshop@gmail.com with picture to illustrate the damage, then we'll send you back another item for free.

  • How do discount work ? 

Only ONE discount can be applied at checkout. Add your discount code when you view your cart.

 

Still got unanswered questions? Contact our support team at infos.artkoshop@gmail.com