- Can I cancel my order after I've made a purchase on the website? - Yes you can.
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.
- How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 30 days beginning only when our package is delivered to your address.
We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at firstname.lastname@example.org and we will respond within 24 hours to assist with the process.
- How to order ?
- Are we shipping worldwide ?
- What are the accepted payment methods ?
- What are the standard shipping fee cost ?
- How long does shipping take ?
The average shipping time is 2-3 weeks depending on your countries and we guarantee our shipping, which means that we promise that the item you have ordered will arrive, in a timely manner, at your doorstep. If for any reason your product does not arrive, please contact our staff and we will investigate the matter for you, and then we will re-send the item at no cost to you.
- How can i track my package ?
Please allow 2-3 business days from the time you received you’re tracking number to the time you can track it online. We suggest to use track17.net to follow the delivery.
- What if my item is delivered in broken condition ?
In case of damaged item on delivery, you can contact our customer service at email@example.com with picture to illustrate the damage, then we'll send you back another item for free.
- How do discount work ?
Only ONE discount can be applied at checkout. Add your discount code when you view your cart.